YOUR HOTEL EXPERIENCE
BEFORE YOU ARRIVE
We appreciate that last-minute changes are inevitable at the moment. This is why we’ve updated our terms to a 48 hour cancellation policy for upcoming stays for the duration of 2020. All reservations can be amended as many times as you need to, or can be cancelled at no charge, up to 48 hours before the scheduled date of arrival.
Having booked online or via telephone, you will receive a confirmation email or letter which includes what you can expect from our enhanced Covid-19 secure measures.
This will include the latest government advice and stipulations; we would ask that you read them and let us know if you are unsure about anything.
Naturally, should you be showing any symptoms of Covid-19, or if you have been around anyone who has been showing symptoms or who may have tested positive, we would ask that you please contact us to make arrangements to postpone your visit.
We will arrange a pre-arrival phone call for a member of our team to discuss any health related issues and to organise any last minute requirements.
WHEN YOU ARRIVE
We would respectfully ask you to arrive after 3pm as our enhanced cleaning procedures mean that we cannot release our bedrooms any earlier than this time. This will also mean that any lunchtime guests will have departed our lounges and restaurant.
You will be met in the lobby by our duty host who will assist you with our streamlined check-in procedure and point out key signage and hand sanitiser locations.
We are aiming to achieve a minimal touch check-in, with routine questions asked when you are comfortably checked into your bedroom via a phone call from our reception team. Unusually we may need to ask for a breakfast reservation time to ensure the safest and most efficient service for you.
To minimise handling, we will only assist with luggage on request and this will no longer be offered routinely.
Your room will have a seal on the door to show that it has been thoroughly prepared for your arrival.
Our procedures include the spraying of an unharmful airborne sanitiser to ensure all surfaces, fabrics and furniture are safely sanitised. The product used is proven to protect against Coronavirus for up to 72 hours.
You may notice certain items have been removed – magazines and printed matter for example. Should you like to receive unused replenishments, please just let us know. Equally should you like a pack containing PPE and personal sanitiser, these are available on request.
Our housekeeping team are carrying out a minimal touch service only while you stay with us. They will not touch or move any belongings – we will need your belongings to be stored properly to ensure thorough cleaning is carried out if you would like it. Should you prefer, they are able to provide fresh laundry and toiletries in a bag left outside your room, with no access to your room made by anyone during your stay.
OUR PUBLIC AREAS
The main thing to consider is that the recommended social distancing should be observed at all times throughout the hotel. With this in mind certain corridors may operate as one-way, or a right of way may be instigated. In any event, clear signage will indicate the correct route.
Lifts should only be used by yourself and anyone from your household. No other guests should occupy the lift at the same time.
Sanitiser is prevalent throughout our public spaces. Should you additionally like PPE for your peace of mind, we have gloves and masks available on request.
Our public WCs are receiving extra sanitisation, and we would respectfully request that our residents use their private in-room facilities to avoid any unnecessary crowding.
Our furniture has been placed to adhere to social distancing; please refrain from moving it.
Regrettably at this time we cannot guarantee the availability of any meals for our residents unless they are booked prior to arrival.