YOUR HOTEL EXPERIENCE
BEFORE YOU ARRIVE
Having booked online or via telephone, you will receive a confirmation email or letter which includes what you can expect from our enhanced Covid-19 secure measures. This will include the latest government advice and stipulations; we would ask that you read them and let us know if you are unsure about anything.
Naturally, should you be showing any symptoms of Covid-19, or if you have been around anyone who has been showing symptoms or who may have tested positive, we would ask that you please contact us to make arrangements to postpone your visit.
And three days before your arrival date, we will be emailing you a pre-arrival questionnaire to check any health related issues and to organise last minute requirements. We will require this to be filled in at least 24 hours before you arrive please.
WHEN YOU ARRIVE
We would respectfully ask you to arrive after 3pm as our enhanced cleaning procedures mean that we cannot release our bedrooms any earlier than this time. This will also mean that any lunchtime guests will have departed our lounges and restaurant.
You will be met in the by our duty host and reception team who will assist you with our streamlined check-in procedure and provide porterage as required.
Your room will have a seal on the door to show that it has been thoroughly prepared for your arrival.
Our procedures include the spraying of an unharmful airborne sanitiser to ensure all surfaces, fabrics and furniture are safely sanitised. The product used is proven to protect against coronavirus for up to 72 hours.
Our housekeeping team are carrying out a minimal touch service only while you stay with us. They will not touch or move any belongings and should you prefer, they are able to provide fresh laundry and toiletries in a bag left outside your room, with no access to your room made by anyone during your stay.
OUR PUBLIC AREAS
The main thing to consider is that the recommended social distancing should be observed at all times throughout the hotel. With this in mind certain corridors may operate as one-way, or a right of way may be instigated. In any event, clear signage will indicate the correct route.
Additionally we are required to keep the hotel well ventilated at all times, should you find it chilly do let us know, we have a very advanced heating system which adjusts automatically but can always provide blankets if needs be (hopefully not!)
Our lifts should only be used by yourself and anyone from your household. No other guests should occupy the lift at the same time.
Sanitiser is prevalent throughout our public spaces. Should you additionally like PPE for your peace of mind, we have gloves and masks available on request.
Our public WCs are receiving extra sanitisation. Therefore, we would respectfully request that our residents use their private in-room facilities to avoid any unnecessary crowding.
Our furniture has been placed to adhere to social distancing; please refrain from moving it.