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Ben Young, Managing Director, 19th July 2021

“With all legal restrictions now lifted, we are delighted to be able to welcome our guests back now that ‘usual’ service can recommence once more!

Whilst we are continuing to wear face coverings and to socially distance in our teams, there is no obligation for you to do so. Our teams do so as they chose to do so, and with the best interests of all in mind we would leave it up to you to decide if you wish to continue to wear face coverings and to keep socially distanced during your stay.

Happily, our hotel has had not a single Covid-19 related outbreak or flare up and this high level of hygiene continues. As always we rely on our guest feedback to help us achieve, so please do continue to let us know how we’re doing.

I look forward to welcoming you back to the hotel in these happier times.”

YOUR HOTEL EXPERIENCE…

Before you arrive

Naturally, should you be showing any symptoms of Covid-19, or if you have been around anyone who has been showing symptoms or who may have tested positive, we would ask that you please contact us to make arrangements to postpone your visit.

Three days before your arrival date, we will be emailing you a pre-arrival questionnaire to check any health related issues and to organise last minute requirements including your preferred breakfast time. We will require this to be filled in at least 24 hours before you arrive please.

When you arrive

We would respectfully ask you to arrive after 3pm as our enhanced cleaning procedures mean that we cannot release our bedrooms any earlier than this time. This will also mean that any lunchtime guests will have departed our lounges and restaurant.

You will be met in the by our duty host and reception team who will assist you with our streamlined check-in procedure and provide porterage as required.

Hygiene

We remain diligent in the sanitisation of the hotel. We have been using disinfectant fogging machines as a matter of routine now for a number of years. Whilst the chemical used is 100% food safe and non-harmful, it is, however, entirely effective against viruses and bacteria and continues to protect surfaces long after contact.

We have a designated Duty Manager on hand seven days a week, 24 hours a day, who is tasked with the safe coordination of our operations and the frequent sanitisation of touch points throughout. Additionally, you will find sanitiser available in all our public areas, entrances, and lifts.

The team

We provide lateral flow tests for all of our workforce, who are self testing twice a week. We always have the best interest of our team in mind, and our decision to continue to wear face coverings is additionally due to the age of a lot of staff, who are not yet twice vaccinated.

Food and beverage

Currently we are not offering a traditional ‘over the bar’ drinks service in the Water’s Edge. However, this means the drinks will come to you. Wherever you are sitting in the hotel, a full table service will be provided in all areas.

Regrettably at this time we cannot guarantee the availability of any meals for our residents unless they are booked prior to arrival.

Departure

On the morning of your check-out, we will put a copy of your account under your bedroom door. Payment will automatically be charged to the card details held on arrival. The bill can also be emailed to you if preferred. We only ask that you pop your room key into our drop box at our reception desk and say goodbye – we really would like to see you before you leave.

With very best wishes,

Ben Young

byoung@thealverton.co.uk

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