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Ben Young, Managing Director, 10th December 2021

“From today, Friday 10th December, face coverings will be legally required in all public areas of hotels. Please ensure that you wear one.

Our staff are self testing at least twice a week, and we would also encourage our visitors to take a lateral flow test before they arrive at the hotel.

Happily, The Alverton has had not a single Covid-19 related outbreak or flare up and this high level of hygiene continues. As always we rely on our guest feedback to help us achieve, so please do continue to let us know how we’re doing.”

YOUR HOTEL EXPERIENCE…

Before you arrive

Naturally, should you be showing any symptoms of Covid-19, or if you have been around anyone who has been showing symptoms or who may have tested positive, we would ask that you please contact us to make arrangements to postpone your visit. If possible, we  would like all guests to take a lateral flow test before they arrive.

We will need to confirm your preferred breakfast time before you arrive, to avoid congestion in our restaurant and to ensure a smooth, speedy service.

COVID-19 GUARANTEE: In the event of coronavirus restrictions being made that cause you to be unable to fulfill your booking with us, we will amend the reservation to your new preferred date and a new quote will be given. Likewise, if you test positive for Covid-19 and cannot travel, you will be able to change your booking. We will ask for proof of a positive test and the funds paid will be held towards a future reservation (which must be booked within six months). This flexible booking term excludes our advance purchase offer and applies to direct bookings only.

When you arrive

We would respectfully ask you to arrive after 3pm as our enhanced cleaning procedures mean that we cannot release our bedrooms any earlier than this time. This will also mean that any lunchtime guests will have departed our lounges and restaurant.

You will be met in the by our duty host and reception team who will assist you with our streamlined check-in procedure and provide porterage as required.

Hygiene

We remain diligent in the sanitisation of the hotel. We have been using disinfectant fogging machines as a matter of routine now for a number of years. Whilst the chemical used is 100% food safe and non-harmful, it is, however, entirely effective against viruses and bacteria and continues to protect surfaces long after contact.

We have a designated Duty Manager on hand seven days a week, 24 hours a day, who is tasked with the safe coordination of our operations and the frequent sanitisation of touch points throughout. Additionally, you will find sanitiser available in all our public areas, entrances, and lifts.

The team

We provide lateral flow tests for all of our workforce, who are self testing at least twice a week.

Food and beverage

Currently we are not offering a traditional ‘over the bar’ drinks service. However, this means the drinks will come to you. Wherever you are sitting in the hotel, a full table service will be provided in all areas.

Regrettably at this time we cannot guarantee the availability of any meals for our residents unless they are booked prior to arrival.

Departure

On the morning of your check-out, we will put a copy of your account under your bedroom door. Payment will automatically be charged to the card details held on arrival. The bill can also be emailed to you if preferred. We only ask that you pop your room key into our drop box at our reception desk and say goodbye – we really would like to see you before you leave.

With very best wishes,

Ben Young

byoung@thealverton.co.uk

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