Privacy Policy
Please read our privacy and cookie policy to learn how and why we use cookies and tracking technologies on this website.
The Alverton is committed to protecting and respecting your privacy.
Our privacy and cookie policy explains how and why we use cookies and tracking technologies on this website.
By giving us your personally identifiable information, we may from time to time, send you marketing updates via email or SMS. If you would prefer not to receive such information in the future, please let us know. We will record and honour your request immediately. You can unsubscribe at any time by following the instructions at the footer of each message we send.
If you want to update your contact information, please contact us via [email protected]
What is a cookie?
A cookie is a small text file that is downloaded onto a user’s hard drive when accessing certain websites. This technology is commonly used across a large majority of websites. Most of the cookies that we use on this website are necessary to enable you to move around the website and to use its features.
Which cookies are used on this website and for what purpose?
Performance cookies:
These cookies are used to inform the performance of, and improvements to, the website. They collect information about how visitors use the website. Performance cookies that we use on this website are…
Analytical cookies: We use Google Analytics to record visitor numbers to the website and to understand how visitors navigate through the website, how much time is spent on each page, and so on. This information helps us to improve the way the website works. This browser data is anonymous and cannot be traced to individual users.
Third party cookies: These are cookies set by another website in order for tools provided by them to function.
Social media and mapping: At times our website will contain snippets of content from external sources such as YouTube, Facebook, Twitter, TripAdvisor, or Google Maps. You can disable these cookies (see below), but it may cause the tools to cease to function.
What’s new about this?
We haven’t made any changes to the cookies that we use, just the way we notify you of their use. As part of new EU and UK legislation, known as the ‘Cookie Law’, we want to ensure that you understand and accept the use of cookies on this website.
What if I don’t want cookies used during my visit?
As most of the cookies used on this website are necessary to the correct functioning of the website, we recommend that you allow cookies to be used. If you would prefer to block cookies however, you can do this through your browser settings.
For more information on how to do this, you can visit AboutCookies.org.
To disallow anonymous Google Analytics data to be collected about your visits to websites, go to the Google Analytics opt-out.
Legitimate interest statement
Any guests who have stayed at a hotel within the Cornwall Hotel Collection, eaten at one of our restaurants or received a treatment in our spa will be considered ‘previous guests’. We may contact such guests with marketing emails containing information and offers on stays, experiences and events which, based on their previous activity and purchases, we consider to be of interest to them. The lawful ground of processing in these circumstances is Legitimate Interests.
Where we rely on Legitimate Interests as the basis on which we are processing your data, we will first carry out an appropriate Legitimate Interest Assessment. Previous guests can opt out at any time by emailing us or clicking the unsubscribe link on any of the emails we send them.
Facebook Lead Ads
We may collect personal data through Facebook Lead Ads as part of our marketing campaigns. This information may include your name, email address, phone number, information about your wedding or event or other details you voluntarily provide. The data is collected to respond to your enquiry, provide information about our services, and, where appropriate, send marketing communications.
Your data may be processed using third-party tools, such as our CRM or email marketing platforms, and may be subject to Facebook’s own privacy policy, which you can review here.
We rely on your consent or our legitimate interests as the legal basis for this processing, depending on the nature of your interaction. You have the right to access, correct, or request the deletion of your data at any time. Please contact us at [email protected] to exercise your rights.