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Current COVID-19 Measures – Daily Updates

With circumstances ever-changing, stay updated on all our COVID-19 procedures and guidelines updated in one place.

Health and safety is our number one priority and we want to be clear with everyone on the measures we’ve put in place. Because of this, this page will have all the latest information for anything COVID-19 related and will be updated and reviewed daily.

Updated 19.06.2021

Ben Young, Managing Director:
“With all legal restrictions now lifted, we are delighted to be able to welcome our guests back now that ‘usual’ service can recommence once more!
Whilst we are continuing to wear face coverings and to socially distance in our teams, there is no obligation for you to do so. Our teams do so as they chose to do so, and with the best interests of all in mind we would leave it up to you to decide if you wish to continue to wear face coverings and to keep socially distanced during your stay.
Happily, our hotel has had not a single Covid-19 related outbreak or flare up and this high level of hygiene continues. As always we rely on our guest feedback to help us achieve, so please do continue to let us know how we’re doing.
I look forward to welcoming you back to the hotel in these happier times.”

Updated 19.04.21

Cancellation Policy: Reservations may be cancelled free of charge up to 7 days prior the arrival date. If cancelled or modified later, 50% of the total price will be charged. In case of a cancellation on the day of arrival or a no-show, the total price will be charged. Cancellations must be received by the hotel in writing.
Covid-19 Guarantee: In the event of coronavirus restrictions being made that cause you to be unable to fulfill your booking with us, we will amend the reservation to a new date as many times as is needed.

Updated 22.02.2021

Following the government announcement, we’re excited to confirm that our intended reopening date for leisure guests will be the 17th May.
To all our guests who have booked a stay before that date, please bear with us whilst we contact you about your booking. Rest assured we will be reaching out to each and every one of you, to either postpone your reservation or issue you a full refund. Thank you for your patience whilst our reception team is busy handling your enquiries.
Bedrooms will still be available to any key worker who needs a room at a special rate. If you are an NHS worker this will be £79 per night and for all other workers, £99 per night which includes a bagged breakfast. For enquiries please call us on 01872 276633.
Finally, for all of our upcoming events that are prior to 17th May, we will be confirming the new dates as soon as we can.
We cannot wait to welcome you back soon.

Up-to-date Alverton food service times

Bar

10am – 10.30pm
Table service only
*Please note that two for £10 cocktails on a Friday only apply to the Summer Garden Session dates and are no longer available every Friday*

Breakfast

7am-11am (last order 10pm)
Only available for residents staying at the hotel

Bottomless brunch

Available Mon – Sat
Time slots available are 11:30am – 1:30pm OR 12pm – 2pm
Food served in the lounge, bar and terrace – read the menu here

Lunch

Midday – 3pm Mon – Sat
Bar menu and set restaurant menu available
*Fizz and chip Fridays are available from midday – 3pm every Friday – find out more here

Sunday lunch

12.30pm -3pm
Read the full Sunday lunch menu here

Afternoon tea

Midday – 5pm
Served in the bar, lounge and terrace
Read the menu here

Dinner

6pm – 8.30pm
Booking essential, please call 01872 276633 or email stay@thealverton.co.uk
Check out our dinner menu here

All bookings will be capped at a maximum of six people per table, in line with government advice. No additional room service charges will apply for residents. 

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