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Current COVID-19 Measures – Daily Updates

With circumstances ever-changing, stay updated on all our COVID-19 procedures and guidelines updated in one place.

Health and safety is our number one priority and we want to be clear with everyone on the measures we’ve put in place. Because of this, this page will have all the latest information for anything COVID-19 related and will be updated and reviewed daily.

Updated 19.04.21

Cancellation Policy: Reservations may be cancelled free of charge up to 7 days prior the arrival date. If cancelled or modified later, 50% of the total price will be charged. In case of a cancellation on the day of arrival or a no-show, the total price will be charged. Cancellations must be received by the hotel in writing.
Covid-19 Guarantee: In the event of coronavirus restrictions being made that cause you to be unable to fulfill your booking with us, we will amend the reservation to a new date as many times as is needed.

Updated 22.02.2021

Following the government announcement, we’re excited to confirm that our intended reopening date for leisure guests will be the 17th May.
To all our guests who have booked a stay before that date, please bear with us whilst we contact you about your booking. Rest assured we will be reaching out to each and every one of you, to either postpone your reservation or issue you a full refund. Thank you for your patience whilst our reception team is busy handling your enquiries.
Bedrooms will still be available to any key worker who needs a room at a special rate. If you are an NHS worker this will be £79 per night and for all other workers, £99 per night which includes a bagged breakfast. For enquiries please call us on 01872 276633.
Finally, for all of our upcoming events that are prior to 17th May, we will be confirming the new dates as soon as we can.
We cannot wait to welcome you back soon.

Updated 30.12.2020

Following on from today’s government announcement that Cornwall will be entering into Tier 3, we are saddened to be in the position of closing our hotel once again. We will remain open until 11am on Thursday 31st December when our last guests will check out after breakfast.
While we take the decision with immense sadness, our priority remains to play our part supporting the Government and to ensure the duty of care for our staff, guests, and the community. We remain positive and hopeful for the future and plan to reopen soon.
Bedrooms will be available to any key worker who needs a room at a special rate. If you are an NHS worker this will be £79 per night and for all other workers, £99 per night which includes a bagged breakfast. For enquiries please call us on 01872 276633.
Whilst we completely understand tensions are high and this is an anxious time for us all, we would like to politely request that unless your enquiry is absolutely urgent, please do not call us in regards to your future stay or booking for one of our upcoming events. Our team are busy getting in touch with each and every one of you, starting with our most recent bookings first. We’d like to assure everyone that someone will be in touch, and your bookings remain safe.
We thank you all for your ongoing support during these unprecedented and uncertain times. Please continue to keep up to date on our website and social media, and we will post news as soon as we have clarification in the coming weeks.
Stay safe and we look forward to welcoming you back to our little oasis in the city once things are a little calmer and safer.

Updated 06.07.2020

We are thrilled to be open for business again following the lockdown. Whilst our hotel on the hill is excited to open the oak doors to our lovely guests, we’d like to reassure everyone that we are constantly reviewing and monitoring our COVID-19 secure procedures, to ensure we are working in line with government guidelines.

23rd September

Following the latest regulations from the government, our bar and restaurant are operating table service only (as we have been since reopening). The bar and restaurant will be closing at 10pm  and room service only will be available after 10pm.
It is now mandatory for staff and guests to wear face coverings in all public areas (we have been doing this since the beginning of August).
We kindly ask that all guests register their details to assist with contact tracing by downloading the NHS COVID-19 app and scanning our QR code which can be found on our menus and signs throughout the hotel.

14th September

It is currently illegal to meet socially in groups of more than six people, and groups must not mix or form larger groups. Please ensure that you comply with this regulation. Thank you in advance.
Regrettably at this time we cannot guarantee the availability of any meals for our residents unless they are booked prior to arrival.

11th July

Finally, we are open for business! Please call 01872 276633 or email stay@thealverton.co.uk to book your stay with us.
Throughout September, every room will be priced at £120 per night when you book direct with us, as a thank you for everyone’s support during this difficult time. A 48 hour cancellation policy will apply for all bookings in 2020 as we appreciate last minute changes are inevitable.

10th July

Ben Young, Managing Director: “The safety of our guests and the team has always been our top priority. We want to reassure you that we are taking every precaution to ensure your full safety and wellbeing during your stay.” 
“While we have always had very high standards of housekeeping and hygiene, our senior management team are now overseeing increased levels of cleaning, employee training and additional procedures, all designed to minimise any potential for the spread of ill health.”
“We want to ensure that you have a relaxing and content stay, and to demonstrate that we really have considered all aspects. Because of this, please familiarise yourself with the current COVID-19 measures that are now in place. Similarly, please contact us with any questions; we’d be delighted to hear from you.”

Up-to-date Alverton food service times

Bar

10am – 10.30pm
Table service only
*Please note that two for £10 cocktails on a Friday only apply to the Summer Garden Session dates and are no longer available every Friday*

Breakfast

7am-11am (last order 10pm)
Only available for residents staying at the hotel

Bottomless brunch

Available Mon – Sat
Time slots available are 11:30am – 1:30pm OR 12pm – 2pm
Food served in the lounge, bar and terrace – read the menu here

Lunch

Midday – 3pm Mon – Sat
Bar menu and set restaurant menu available
*Fizz and chip Fridays are available from midday – 3pm every Friday – find out more here

Sunday lunch

12.30pm -3pm
Read the full Sunday lunch menu here

Afternoon tea

Midday – 5pm
Served in the bar, lounge and terrace
Read the menu here

Dinner

6pm – 8.30pm
Booking essential, please call 01872 276633 or email stay@thealverton.co.uk
Check out our dinner menu here

All bookings will be capped at a maximum of six people per table, in line with government advice. No additional room service charges will apply for residents. 

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